FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

Our Distribution center and main offices are located in Johannesburg, South Africa.

WHERE DO YOU SHIP?

We ship from our South African distribution center. All SA orders will be send via ground shipping.  Shipping options are available on the checkout page, and rates are calculated based on your location before you checkout. We do also ship internationally.

WHAT ABOUT MY PRIVACY?

Your privacy is our highest priority and we guarantee it! We use secure connections and all data is stored securely. This means that only we can access this data. We PROMISE that this will never be shared with anyone.

DO YOU OFFER DISCREET SHIPPING?

Yes. We offer stealthy shipping for customers who value their discretion.

HOW LONG DOES SHIPPING TAKE?

Shipping time depends on the shipping option that you choose on checkout. Ground shipping usually takes around 2-5 days depending on your location. We ship out daily and offer overnight courier services.

WHO CAN CREATE AN ACCOUNT AND PLACE AN ORDER ON YOU WEBSITE?

Anyone who is of 18 years old and above will be allowed to create an account and place an order online.

WHERE ARE YOU LOCATED?

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WHAT ARE THE PAYMENT AND SHIPPING OPTIONS?

You can pay online via Credit card trough a secure SSL connection.  Payments are made in RSA Rand currency. The Rand Prices which are displayed on our website are the current market prices. Exchange rates vary daily. Please note that your issuing bank may charge higher exchange rates then calculated on our website.

CAN YOU DELIVER ANYWHERE IN THE WORLD?

Yes we offer worldwide shipping. All products are shipped out from South Africa.

DO YOU HAVE A TRACKING OR REFERENCE NUMBER?

Yes. After you complete your payment you will be notified when your product is shipped, and you will receive a tracking number to trace your order.

CONTACT US

Contact us Online via the Email form or Email us at info@africansmoke.co.za – Your email will be replied to within 24 hours.

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